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Frequently Asked Questions

  • Sign Up
  • Reserve Mdrive
  • Documentation
  • Payment Related
  • Legality
To sign up with Mdrive you can visit our website and sign up.
All you need to fill is Your Name, Valid Email Address, Valid Mobile Number (For Verification), Valid Government Approved Driving License.
Yes, But the Details Associated With The Account Should be Entered Yours. Booking Will Remain Cancelled If User Fails To Prove That Booking Has Been Done By His/Her Own Account. 
Yes, You Can Upload Th Driving License Afterwards.
If You Make a booking Without Uploading Your License. Booking Will Be Kept on Hold Till You Upload The License.
No, User has to Upload his Own Driving Licence.
To Book Your Mdrive Car you can Book it Via Website 'or' You can give us a call at +91-
78987 76542.
No, It is compulsory to have an Mdrive Account to Book a Car.
Minimum Time to Book a car in Alpha, Beta and Unlimited are 4 Hours, 4 Hours and 24 Hours Respectively.
No, Door step delivery is only done Between 6:30 to 23:30. Door step delivery opted in the Midnight will be Provided with Refund.
User can Book any Vehicle From Our Fleet. (Hatchback/ Sedan/ Suv)
You can visit your Mdrive Account and click My Booking Section.
All Mdrive cars are Provided With All India Permit. You can take it to any City within India.
Try avoiding Danger zones and Unsafe Zones.
In Aplha You are Provided with Half Tank.
In Beta You are Provided with Half Tank.
In Unlimited You are Provided with Full Tank or Minimum Fuel and User has to Return the Vehicle with the same.
"Note** - In Alpha And Beta You can refill the Tank we will Repay the amount. Fueling slip has to be Provided at the Drop off Time."
Every Package Offers you Free Km's.
In 'ALPHA' User is Provided With Free 5 Km's per Hour.
In 'BETA' User is Provided With Free 15 Km's per Hour.
In 'UNLIMITED' User has No Limits to Drive per 24 Hour.
Packages having Limited Km's are Charged at per Km's Charge after the Exhaust of Free Km's.
No, The Person who has booked the car has to be Present at the Time of Collection with Required Documents.
No, We do not Provide any Refund on Returning the Vehicle Before Time.
Yes, but Additional Charges will be applied.
Yes, You can by contacting our help line Number. *Subject to availability. 
Following Documents are Required at the Time of Collection.
1. Driving License (Compulsory).
2. Voter Id / Aadhar Card / Pan Card.
You Need to Upload Driving License on website in License Section.
Yes, You may be Asked to Show your Original Driving Licence as a Proof of Identity.
In such Cases Vehicle will not be handed over to the user and has to show his Original Driving License. Booking will be kept on Hold and No Refunds will be Made.
There are TWO Modes of payment.
  1. Online Payment - You can make the Payment Directly Via Website.
  2. Pay via PAYTM - You can Pay by PAYTM, UPI.
No, In case of Cash given at the time of Delivery Amount will be transfered to your Bank Account.
In Such cases You Have to Intimate us at the First. The Damage Cost will be Deducted From the Refundable Deposit.
You need to Inform The Mdrive Team within 2 Hours of the Incident.
In such cases User Will be Liable for all the damages Caused Over the Vehicle During the rental Period. 
In case of Damages Caused ( i.e. Engine, Interior, exterior,Body) by the Hirer Fault, then User is Liable to Pay the Workshop Bills.
Please be Informed that Maximum Liability is Only Applicable in Case of Accident and Insurance Can be Availed for the same. Damages Caused due to User Fault will not be Liable for the same.
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